Swami Netralayam

Refund & Cancellation Policy

Swami Super Speciality Netralayam & Skin Care Centre
Website: swaminetralayam.in

Last Updated: 26 August 2026

At Swami Super Speciality Netralayam & Skin Care Centre, we aim to provide reliable and patient-focused eye care and skin care services. This Refund & Cancellation Policy explains the conditions applicable to appointment cancellations, rescheduling, payments, and refunds made through our website or other authorized payment methods.

1. Appointment Cancellation

Patients who wish to cancel a booked appointment are requested to contact us as early as possible before the scheduled appointment time.

Cancellation requests may be made by contacting the Centre through the phone number, email address, or other contact methods provided on our website.

Where an appointment has been booked without advance payment, cancellation will generally not involve any refund.

2. Appointment Rescheduling

Patients may request to reschedule an appointment subject to the availability of the concerned doctor or specialist.

The requested date and time cannot be guaranteed until the Centre confirms the rescheduled appointment.

Swami Super Speciality Netralayam & Skin Care Centre reserves the right to reschedule appointments due to doctor availability, emergencies, technical issues, or other unavoidable circumstances.

3. Cancellation by the Centre

In certain circumstances, we may need to cancel or reschedule an appointment because of:

Doctor unavailability
Medical emergencies
Technical or operational issues
Unexpected closure of the Centre
Circumstances beyond our reasonable control

If an appointment for which advance payment has been collected is cancelled by us and an alternative appointment is not accepted by the patient, the eligible amount may be refunded.

4. Refund Eligibility

A refund may be considered where:

An online payment was successfully completed but the appointment could not be confirmed.
The same transaction was charged more than once due to a technical error.
An appointment was cancelled by the Centre and the patient does not wish to reschedule.
Payment was deducted but the requested healthcare service could not be provided.
A refund is otherwise approved by the management after reviewing the circumstances.

All refund requests are subject to verification of payment and appointment details.

5. Non-Refundable Services

Refunds may generally not be available for:

Consultations already completed.
Diagnostic tests or procedures already performed.
Treatments or medical services already provided.
Missed appointments or failure to attend without prior cancellation.
Medicines, consumables, lenses, customized products, or other items already used, opened, ordered, or supplied, except where required by applicable law.
Administrative or payment gateway charges where such charges are expressly non-refundable.

6. Treatment and Procedure Cancellation

Cancellation and refund conditions for surgeries, procedures, treatment packages, diagnostic services, or other specialized medical services may vary depending on the treatment.

Any costs already incurred for medicines, investigations, consumables, implants, lenses, customized materials, pre-operative procedures, or other preparations may be deducted from an approved refund where applicable.

Patients are advised to confirm the specific cancellation conditions before making advance payments for such services.

7. Refund Processing

Once a refund request is approved, the refund will normally be processed to the original payment method used for the transaction.

The time required for the refunded amount to appear in the patient's bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, or financial institution.

Swami Super Speciality Netralayam & Skin Care Centre is not responsible for processing delays caused by banks, payment gateways, UPI providers, or other third-party financial service providers.

8. Duplicate or Failed Transactions

If an amount is deducted more than once for the same transaction, please contact us with the relevant transaction details.

For failed transactions where money has been deducted but no successful payment confirmation has been received, the amount may be automatically reversed by the bank or payment service provider.

If the amount is not reversed within the applicable banking period, patients should contact their bank/payment provider and may also contact us for assistance.

9. How to Request a Refund

To request a refund, please provide relevant information such as:

Patient name
Registered mobile number
Appointment details
Date of payment
Amount paid
Transaction/reference number
Reason for cancellation or refund request
Proof of payment, where required

Providing complete information will help us review the request efficiently.

10. Medical Outcomes

Payment for consultation or treatment does not constitute a guarantee of any particular medical or cosmetic outcome.

Refunds will not ordinarily be provided solely because the result of a consultation or treatment differs from a patient's expectations where the medical service has already been properly provided, subject always to the patient's rights under applicable law.

11. Policy Changes

Swami Super Speciality Netralayam & Skin Care Centre reserves the right to modify or update this Refund & Cancellation Policy when necessary.

Any changes will become effective when the revised policy is published on swaminetralayam.in.

12. Contact Us

For appointment cancellation, rescheduling, payment, or refund-related queries, please contact:

Swami Super Speciality Netralayam & Skin Care Centre

Website: swaminetralayam.in

Please use the current phone number, email address, and Centre address displayed on our official website when submitting a refund or cancellation request.

By booking an appointment, making a payment, or using the services of Swami Super Speciality Netralayam & Skin Care Centre, you acknowledge that you have read and understood this Refund & Cancellation Policy.

Note: This policy is intended as general website policy content and should be reviewed against your Centre's actual billing, appointment, treatment, and payment-gateway practices before publication.