Swami Netralayam

Privacy Policy

Last Updated: August 2026

Swami Super Speciality Netralayam & Skin Care Centre (“Swami Netralayam”, “we”, “us”, or “our”) respects the privacy of patients, visitors, and users of our website. This Privacy Policy explains how we collect, use, store, and protect information when you visit swaminetralayam.in, contact us, book an appointment, or use our healthcare-related services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Age and gender, where required
Mobile number
Email address
Address
Appointment details
Information submitted through enquiry or contact forms
Medical or treatment-related information that you voluntarily provide
Previous medical or case history, where necessary for providing healthcare services
Payment or transaction-related information when applicable
Any documents or information submitted for appointments or healthcare services

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, date and time of access, and similar website usage information.

2. How We Use Your Information

Information collected through our website and services may be used to:

Schedule and manage appointments.
Respond to enquiries and requests.
Provide eye care, skin care, and related healthcare services.
Communicate appointment confirmations, reminders, or service information.
Maintain patient and service records where required.
Improve our website, facilities, and healthcare services.
Process payments and related transactions where applicable.
Prevent misuse, fraud, or security incidents.
Meet legal, regulatory, medical-record, and compliance requirements.
Send service-related or promotional communications where permitted by applicable law and your preferences.

3. Medical and Health Information

Certain information you provide may relate to your health, medical history, diagnosis, treatment, prescriptions, or other healthcare requirements.

We recognize the sensitive nature of such information and take reasonable administrative, technical, and organizational measures to protect it. Medical information will be used primarily for providing healthcare services, maintaining appropriate records, fulfilling legal obligations, and other purposes permitted by applicable law.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, and enhance the user experience.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent patients' personal information.

Where necessary and permitted by law, information may be shared with authorized doctors, healthcare professionals, employees, laboratories, service providers, payment processors, technology providers, or other parties involved in providing requested services.

We may also disclose information when required by law, court order, government authority, regulatory authority, or when reasonably necessary to protect our rights, patients, staff, systems, or services.

6. Data Security

We take reasonable measures designed to protect personal and medical information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise appropriate care when submitting information online.

7. Data Retention

We retain personal and healthcare-related information for as long as reasonably necessary to provide services, maintain appropriate medical or administrative records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Third-Party Websites

Our website may contain links to external websites or third-party services. Swami Super Speciality Netralayam & Skin Care Centre is not responsible for the privacy practices, security, availability, or content of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

9. Children's Privacy

Where information concerning a minor is required for healthcare services, it should be provided by or with the involvement of a parent, legal guardian, or other person authorized to act on behalf of the minor, as applicable.

10. Your Privacy Choices

Subject to applicable law, you may contact us regarding personal information you have provided, including requests to correct inaccurate information or raise concerns regarding its processing.

Certain medical, billing, transaction, or regulatory records may need to be retained even when a deletion request is made.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, website practices, technology, or applicable legal requirements.

The updated version may be published on our website with a revised “Last Updated” date. We encourage users to review this page periodically.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Swami Super Speciality Netralayam & Skin Care Centre
25/300 H2, Sanjeev Nagar
Nandyala, Andhra Pradesh – 518501, India

Phone: 085007 25999
Email: info@swaminetralayam.in
Website: swaminetralayam.in

Note: This Privacy Policy is intended as general website policy content. Healthcare providers may have additional obligations under applicable Indian privacy, healthcare, medical-record, and data-protection laws. The final policy should be reviewed by a qualified legal professional before publication.